Privacy Policy

Moonak Privacy Policy

Last Updated: 01/10/2024

At Moonak, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (“Service”). Please read it carefully.

By accessing or using Moonak, you agree to the collection and use of your information as outlined in this Privacy Policy.

Information We Collect We collect information to provide better services to all our users. This includes:

a) Personal Information When you create an account or make a booking, we may collect the following personal information:

Name Email address Phone number Payment details (processed via a secure third-party payment processor) Location information (to find nearby beauty services)

b) Usage Data We collect information about how you interact with our platform, including:

IP address Browser type Device information Pages you visit and features you use Booking history and preferences

c) Cookies and Tracking Technologies We use cookies and similar tracking technologies to monitor activity on Moonak and store certain information. You can manage your cookie preferences through your browser settings.

How We Use Your Information We use the information we collect for a variety of purposes, including:

To provide, operate, and maintain our platform To process bookings and manage appointments To personalize your experience and recommend services based on your location To communicate with you, including customer support and updates To manage payments securely through third-party processors To improve our platform through analytics and performance monitoring To send you promotional offers, updates, and other marketing communications (you can opt-out at any time) 3. How We Share Your Information We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

a) Service Providers We may share information with third-party service providers who help us operate our platform, including payment processors, hosting providers, and email service providers.

b) Beauty Professionals When you book a service through Moonak, we share your relevant contact details (such as name, email, and phone number) with the beauty professional to confirm your booking and provide the requested service.

c) Legal Requirements We may disclose your information if required by law or to respond to valid requests by public authorities.

Data Security We take data security seriously and use industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Rights and Choices You have the following rights regarding your personal information:

a) Access and Update You can access, update, or delete your account information by logging into your account.

b) Opt-Out of Marketing You may opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in our communications or by contacting us directly.

c) Deletion of Information You may request the deletion of your personal information by contacting us at contact@moonak-bali.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

Third-Party Links Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy Moonak does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe we have collected such information, please contact us immediately.
International Data Transfers If you are accessing Moonak from outside Bali or Indonesia, your information may be transferred to and processed in Indonesia or other countries where our service providers are located. We will take necessary steps to ensure that your data is protected in accordance with this Privacy Policy.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Please review this Privacy Policy periodically for any updates.
Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Moonak Email: contact@moonak-bali.com